“Relationship skills”
As an experienced top assistant / employee, you will encounter different people, interests and expectations every day.
In this seminar you will learn to use psychological tools to tailor your behavior to different people and situations. So you quickly recognize and solve unnecessary tension and conflicts. They promote effective work and a productive working environment.
SUBJECTS:
Improve communication and repartee skills
- Perception & Projection
- Giving and revceiving feedback
Interviewing
- Engaging your conversation partners completely
- Interviewing techniques
- Relaxed and convincing communication in every situation
The psychology of language
- Using the power of language
- The secret of diplomacy
- Formulating unpleasant things into words
Relationship skills
- Using emotional intelligence for yourself
- Dealing with conflicts and stressful situations in an authentic and reflected manner
- Character dynamics in the workplace: How difficult cooperations succeed
- Staying aware and on top of your game with psychological skills
Target group
Experienced assistants and staff
Methods
Trainer input, practical exercises, short presentations based on your case studies, role playing, self-reflection, feedback
INCLUDED INTHE SEMINAR ARE:
Seminar documents, meals during the seminar, certificate
For information regarding the prices and dates of the seminar, please contact me personally – I will be happy to advise and clarify with you in a free discussion what is important for your business, to provide you with a tailor made quote.
Dates: By telephone agreement (also possible on weekends)
Investment: By appointment